IT Services and Operations Management

With over 20 years of experience in IT services and operations, including 10+ years in senior management roles, I have a proven track record of success in managing data centers, IT support teams, and service management processes. I specialize in ensuring optimal performance and cost efficiency through strategic planning and execution.Key Roles:

  • AVP IT
  • Head of IT Services
  • AVP Cloud Services & Technology
  • Senior Manager of Operations IT

Key Expertise:

  • Data center management
  • IT support and services management
  • Incident and problem management
  • Change management
  • IT procurement and vendor management
  • Financial budgeting and cost optimization
  • Business continuity and disaster recovery planning
  • IT audit standards

Achievements:

  • Successfully managed data center operations, ensuring high availability and performance.
  • Led IT support teams, improving service levels and customer satisfaction.
  • Implemented cost-saving measures, resulting in significant budget optimizations.
  • Developed and executed business continuity and disaster recovery plans.