I bring extensive experience in customer services and BPO management, with a focus on building strong business relationships & delivering high-quality service. My career includes senior roles where I managed technical and semi-technical processes, ensuring customer satisfaction and operational excellence.
Key Roles:
- Director of Customer Services
- Senior Manager of Operations IT
Key Expertise:
- BPO and business customer relations
- Customer services management
- Technical and semi-technical process management for BPO and NOC
- Incident and problem management
- Vendor management and support renewals
- Financial budgeting and cost optimization
Achievements:
- Developed and maintained strong relationships with BPO clients, ensuring high levels of customer satisfaction.
- Managed customer service teams, driving improvements in service quality and efficiency.
- Implemented processes that enhanced the performance and reliability of technical support operations.
- Delivered customized business systems tailored to client needs.